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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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What kind of reward actually brings people back?Something they can picture. A free karak, a free dessert, a dish by name. A percentage off reads as maths and gets ignored. A free item also costs you the food price rather than the menu price, which AnsweredIf I pick two channels for one promotion, does a customer get it twice?Potentially yes, and that is the point of choosing. Each channel you tick produces its own message, so ticking WhatsApp and the wallet card sends both. Pick one unless you have a reason. The weekly ca AnsweredWhy does the gift card code appear at the counter but not online?Because that is where the money is. At the counter the customer has paid and is standing there, so the code is made at that moment. On your ordering page nothing is paid until the rider is at the door AnsweredCan I make a coupon that only works at lunchtime?Not as a [coupon](/docs/promotions). A coupon under Marketing → Coupons has a start date and an expiry date, a minimum order, a usage cap and exclusions, but no hours. For a time of day use Quiet-hour AnsweredIs the scratch card annoying for customers?It is offered after DELIVERY, when goodwill peaks, and it's opt-in play. Restaurants using it see repeat-order lift because the prize creates the next visit's reason. AnsweredHow big should a welcome discount be?10% with a sensible minimum outperforms deep cuts long-term — you're buying a first trial of food you're proud of, not renting bargain hunters. AnsweredWhy did nobody get told about my price change?Price drops announce when you EDIT a price on the menu page. A bulk Excel import replaces the menu rather than editing prices, so nothing announces — correct behaviour, not a fault. Drops also wait ou AnsweredWhat's the charity round-up's uptake like?Small amounts, surprisingly steady uptake — and the receipt itemising the donation properly (outside VAT) makes it audit-clean. Pick a cause your neighbourhood recognises. AnsweredI scheduled a promotion late at night and it did not send until morning. Why?Marketing only leaves inside sending hours in your own timezone, and that is checked at the moment of sending rather than stamped when you queued it. So something queued at midnight waits and goes out AnsweredWhat's the difference between a bundle and a percent coupon?A bundle IS the price ('3 for 99') — clean psychology, clean receipt. A coupon subtracts from full price. Bundles feel like a deal designed by a chef; [coupons](/docs/promotions) feel like a discount. AnsweredCan I run happy-hour pricing on drinks?Yes — Settings → Upsells & offers, rule type "Happy hour / day-part offer": pick the item, the days and the hours. Outside the window the normal price returns automatically, so nobody has to remember AnsweredWhy was my campaign held instead of sent?One of three reasons, printed on the row: the customer would pass your weekly cap, two [campaigns](/docs/promotions) picked the same person in the same week, or it is an abandoned-cart reminder to a c AnsweredCan I offer free delivery as a promotion?Yes, and it is a setting rather than a coupon. Open Settings → Ordering rules and fill Free delivery over with the cart amount that earns it. Below that amount the customer pays the fee for their buil AnsweredCan I A/B test two offers?Not as a formal split-test feature — run them in sequence and read orders per send in the [campaign](/docs/promotions) stats. With restaurant-sized audiences, sequential beats splitting anyway. AnsweredWhy was my campaign's audience smaller than my customer count?Exclusions protect you: recently-failed numbers, your weekly cap, and customers already held for another [campaign](/docs/promotions) all shrink the send honestly rather than spamming. AnsweredHow do I promote to only my building-X customers?Condo plays target buildings directly — a building deal unlocks when enough distinct customers in that tower order. Precision without exporting lists anywhere. AnsweredI can't find the abandoned-cart feature in my panel — does it exist?It does — Marketing → the 'Abandoned carts' card, under 'Bring them back'. It opens straight onto its own section: turn it on, choose how long to wait and what to say. When somebody fills a cart, leav AnsweredCan I cap how much a campaign can cost me?Campaign value is bounded by design: [coupons](/docs/promotions) carry usage caps, prizes are minted single-use, and marketing volume obeys your weekly per-customer cap. Set caps at creation — the pla AnsweredReview-for-reward: is it against Google's rules?Rewarding REVIEWS is fine; rewarding POSITIVE reviews is not. The built-in flow (and its visible warning) rewards the act of reviewing — keep your copy neutral and you're clean. AnsweredWhat is the win-back ladder?Three gentle nudges to a customer who has stopped coming, on Marketing → Loyalty & stamps and switched on or off as a group under Marketing → Channels ("Win-back & VIP"). Out of the box they wait 14, AnsweredWhat is beat-the-rush?A storefront nudge in your quiet window ('order before 12:30, beat the rush') — display-only, no messages, and it shifts real orders off your peak. AnsweredWill a building deal tell my customers who else in their tower ordered?No, and it structurally cannot: deals need at least 5 distinct customers in a building, a captain needs at least 3 orders, so no play can point at one household. Losing is not recorded anywhere, and t AnsweredHow do I sell gift cards on my ordering page?Add a menu item, give it a price, and tick This is a gift card. That is the whole setup. Customers add it to the basket like a sandwich, and the code reaches the buyer on WhatsApp once the order is fi AnsweredIs it safe to offer a reward for leaving a Google review?Read the warning on the page first — it sits above the switch, with a separate never-pre-ticked box confirming you read it. The reward is for TAPPING your [review link](/features/automated-review-coll AnsweredWill gift cards show up in my reports?The Gift cards page carries the number that matters, Outstanding, which is what you still owe on live cards. Download CSV there gives your accountant every card with what is left on it. At the counter Answered
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